The Indigo Guarantee is like no other in the payment industry.
1). The rates you receive on day one will NEVER change as long as you remain an Indigo client.
2). There are no long-term contracts. Agreements are month-to-month because we want to earn your business every time you process a transaction.
3). You are free to leave for any reason, at any time, without penalty.
Our competitors do not provide the same guarantee, engaging in practices that are often unfair to business owners.
We will never raise your rates
Over the past few years, we’ve collected hundreds of examples that demonstrate the importance of Indigo’s Guarantee. We’ve highlighted a few recent ones below:
– Toast emailed customers about an upcoming 0.23% rate increase in September 2024. In addition, Indigo is aware of at least one other recent instance of Toast hiking processing rates (0.15% increase).
And more increases are expected. In a 2024 earnings call, Toast’s CFO announced that pricing will continue to be “adjusted” (raised) over time.
“We’re going to take pricing over time, it’s going to be an ongoing cadence of small steady changes in price. We’re going to start with fintech in the second half of the year. And just keep in mind, it won’t have a meaningful impact in 2024. But over time, you should see us execute against a steady cadence of price adjustments, in particular, in places where customers are out of market”
– North American Bancard informed customers of an upcoming increase via a statement message. This is one of several recent rate increases the processor has initiated. See below for specific details:
As demonstrated above, businesses must consistently review all forms of communication from processors to identify rate increase notifications.
Indigo’s guarantee eliminates the concern rates hikes altogether, since the rates we offer to win your business are yours to keep.
You’ll never pay should you decide to leave
Unlike competitors, there are no long-term contracts or early termination fees:
– Buried in Shift4′s Merchant Processing Agreement, a terms and renewal section states the initial term of the contract is 30 months with auto-renewal of 1 year after the initial term.
If the business switches processors at any time during the term, an Early Termination Fee is applied.
Details of the Early Termination Fee are also located in the Merchant Processing Agreement:
Liquidated Damages: Average Monthly Fees (excluding pass-through fees) times the number of months remaining in the Term.
- For example, if the business incurs an average of $800 in processing fees (excluding pass-through fees) per month and is on month 14 of the 30-month term, the early termination fee is $12,800 ($800 x 16 remaining months)
The Early Termination Fee locks the business for the processor without an option to leave. The processor will use this opportunity to continue increasing rates for the contract’s duration.
At Indigo, you are free to leave at any time without penalty.
There is NO catch!
At Indigo, we will never raise your rates. There are no start-up fees. And you’ll never pay to leave.
Contact us today for a free consultation of your payment processing account.