“As one of your customers I wanted to express my sincere appreciation for the recent exceptional customer service that my company received after my business’ bank account was hacked.
I had no choice except to close it [the bank account] immediately, and then struggle to determine how best to handle daily customer credit card payments and settlements. Considering the large number of transactions we process via credit card, the situation quickly became a real business crisis.
I immediately contacted Barb, my Indigo account manager, who provided immediate and accurate assistance to guide me through the process of regaining the ability to accept credit card transactions. Barb provided immediate solutions to my nightmare and guided me through the steps in a friendly and courteous manner.
I was told that Indigo would be there to back me up in times of need; Indigo sure came through. I’m even more confident now in my selection of Indigo Payments to process my company’s transactions. Your customer support was exceptional, and I really appreciate it.”
